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Customer satisfaction? What’s that?

For investors, investment is not a game. They have outcomes on which to focus

An ambitious portfolio manager told me the other evening, over a glass of wine: “The reason I get out of bed to go to work in the morning is to beat my rivals into the top quartile”.

The manager's identity is immaterial - though it's worth mentioning that Financial News has picked him out as a rising star - because he was expressing a common view.

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