News

Law

Asset Management

Investment Banking

Wealth

Hedge Funds

People

Newsletters

Events

Lists

News

FCA hits Lloyds with £90m fine for misleading insurance customers

Bank has also paid £13.6m to compensate customers

Renewal quotes were described as competitive, but Lloyds could not stand up the claims
Renewal quotes were described as competitive, but Lloyds could not stand up the claims Photo: Getty Images/Tolga Akmen

The Financial Conduct Authority has fined Lloyds Banking Group’s insurance arm more than £90m for misleading customers in home insurance renewal communications between 2009 and 2017.

The City watchdog said it was levying the £90.6m fine “for failing to ensure that language contained within millions of home insurance renewals communications was clear, fair and not misleading”.

WSJ Logo