As an annual gauge of the health of the global custody industry, this year's R&M Consultants survey makes worrying reading. For the first time since 2001, the average score for service awarded to global custodians by their clients has not improved – staying flat at 5.56, the same as last year.
While last year 12 out of 14 banks raised their scores â most by a considerable margin â this year only Northern Trust and HSBC posted notable gains. By contrast, six banks saw their scores decline.
