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Asset Management

Like at checkouts, humans are still required in asset management

Tech is being put to work throughout the industry, but we must keep on asking what value it brings

Like at checkouts, humans are still required in asset management
Photo: smartboy10 / Digital Vision / Getty Images

Automated checkouts have transformed supermarket shopping over the past 10 years. The days of exchanging pleasantries while packing up your groceries are becoming a thing of the past, replaced by lasers and beeps brought in to streamline the payment process.

Despite being designed to trim workforces, cut queuing times and improve the customer experience, I seem to spend more time re-scanning items and pressing the ‘Seek Assistance’ button than I do marvelling at this efficient use of technology.

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