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Looking to confuse compliance? Hold a moment while I change languages

Technology lags the rulebook as City firms struggle to monitor any telephone call not conducted in English

Looking to confuse compliance? Hold a moment while I change languages
Photo: Mohamad Itani / Getty Images

Pick up the phone to any City trader, and compliance will be listening. Speak anything other than English, and they may struggle to understand.

Under pressure from regulators to improve staff behaviour, financial institutions in the UK have been ramping up efforts over the last 18 months to better monitor telephone conversations.

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