The Covid-19 crisis has changed the world, but what does this mean for financial services and what can leaders do to stay ahead of the competition?
People are understandably anxious, as not only are we in the middle of a global pandemic, but there are also mass job cuts ahead. While the financial services sector is not as vulnerable as others, many organisations entered the crisis already facing significant challenges such as switches to new technologies, changing consumer habits and disruptive business models from challenger brands.