In the midst of the Covid-19 crisis, we have become painfully aware of the fragility of many business models and the consumer confidence they rely on.

Many leaders have announced plans to build back their businesses to be more resilient, but not many know how to do so. What’s certain is that resilience in an era of global economic upheaval can only be achieved through innovation. While this is easy to talk about, what does it actually mean in practice? Just how can banking leaders shore up their businesses through innovation?