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The future of buy now pay later — here’s what you need to know

The Treasury still believes consumers should be able to refer complaints about products to the Financial Ombudsman Service but this concerns some providers, given the costs associated with complaints to the ombudsman relative to the typical sums lent

Pressure is building on firms involved in the buy now pay later business model
Pressure is building on firms involved in the buy now pay later business model Photo: Brent Lewin/Getty Images

Simon Lovegrove, global director of financial services knowledge, innovation and product; Matthew Gregory is counsel at Norton Rose Fulbright LLP

The cost of living crisis has pushed the buy now pay later sector into focus again, with more intense calls for regulation to protect consumers.

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